Refund policy

• INSPECTION AT DELIVERY – COMPLAINTS – RETURNS

The Customer has an obligation to inspect delivered Products at delivery. Any claims that the delivered Products do not comply with the quantity requirements and any claims of visible damage to the Products or their packaging must be made immediately upon delivery and a relevant notice must be made to the waybill of Products or on an instrument of delivery and receipt of Products.

If the Customer claims that the delivered products are defective or damaged or if the delivery is incomplete, the customer has the right to lodge a complaint, it has the right to file a relevant grounded complaint with Hectool within 5 (five) business days from the moment of establishing any defects, but not later than 30 (thirty) days after delivery of the relevant products, unless a shorter period is determined by the Vendor.

Hectool is obliged to check whether the complaint is justified within 4 (four) business days from the moment of receiving the complaint, and if so, immediately employ measures to eliminate such deficiencies.

Returns will be handled on a case-by-case basis by Hectool. The Customer is not entitled to return non-defective Products without Hectool’s approval. Returning products is not possible in cases where the manufacturing or assembly of products took place according to the Customer’s special requirements.

The Products to be returned must be in their original packaging and unopened. Depending on the nature and price of the Product and on underlying agreements with the Vendor, fees of up to 75% of the Product price may apply. Shipping costs for Products being returned will be the responsibility of the Customer. Hectool will assess on a case-by-case basis whether the total costs of return (up to 75% of the product price and shipping costs) will be fully reimbursed to the Customer. In case of a defective or damaged product, Hectool will recover the costs from the Vendor again.

Hectool will undertake reasonable efforts and works in close cooperation with both the Customer and Vendor to ensure that each individual return transaction is solved in a fair and satisfactory manner.

Revocation

The Buyer may dissolve an agreement relating to the purchase of a product during a reflection period of 30 days without giving reasons. The Vendor may ask the Buyer about the reason for withdrawal, but may not oblige the Buyer to give his reason(s)

To exercise the right to cancel, you must inform us the following points:
- Name of company
- Street + number
- Postcode
- Town
- E-mail adress
- Phone number
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail)

Exercising Your Right to Cancel

To exercise your right to cancel, you must inform us via e-mail (hello@hectool.com) or by regular mail via:

Initiatief van YB Group
Attn: Returns
Kinderhuissingel 6A
2013 AS Haarlem
The Netherlands

Including your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax, or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

The reflection period d referred to in paragraph 1 starts on the day after the Buyer, or a third party designated in advance by the Buyer, who is not the carrier, has received the product, or:

a.

if the Buyer has ordered several products from the Company in the same order: the day on which the Buyer, or a third party designated by him, received the last product from the Company. Bol.com may refuse an order of multiple products with different delivery times on behalf of the Company, provided the Buyer has been clearly informed of this prior to the ordering process.

b.

If the delivery of a product consists of several shipments or parts originating from the company: the day on which the Buyer, or a third party indicated by him, received the last shipment or part from the company;

c.

in case of agreements for regular delivery of products during a certain period of time: the day on which the Buyer, or a third party designated by him, received the first product from the Vendor.

 

•  CONDITIONS OF PAYMENT – DELAY IN PAYMENT OR DEFAULT

Except when otherwise stipulated in acknowledgments of receipt or invoices of the Vendors, all invoices are payable net within 30 days of the invoice issue date.

Any complaints concerning the fulfilment of any order do not entitle the Customer to withhold any payment when due.

Any delay in payment shall give rise, automatically and without formal notice, to the imposition of late payment penalties at the rate of fifteen percent (15%) of the amount incl. VAT indicated on the invoice (this rate however shall not be lower than the minimum laid down by the relevant legal provisions) and fixed compensation for recovery costs of fifty (50) euros or any other amount laid down by the relevant legal provisions. In addition, default of payment within the prescribed time and terms will immediately lead to the lawful termination of the remaining terms, and will, consequently, demand total payment of the outstanding debt without written notice or recourse to law, with the application of delay penalties and fixed compensation for recovery costs in the terms specified above.

Default of payment within the agreed terms and time authorizes Hectool to stop further deliveries and cancel all or part of the order(s).

•  PROPERTY RESERVE CLAUSE

The Vendor reserves the property of Products delivered to its Customers until effective payment of their whole price in principal and accessories.

In case of total or partial non-payment of the price when due, whatever the cause, Vendors reserve the right to resume physical possession of the products without notice at the Customer's expense and risks. In this case, the customer undertakes, in particular, to actively participate to the establishment of an inventory of the products.

The Customer undertakes to inform its business partners of the existence of the present property reserve clause. Hectool can resume the unpaid products in the hands of every third party buyer or require from them the direct payment of their price. In the hypothesis where products would have been sold to a bona fide third party, the right of claiming of Hectool will apply first and foremost to the price received by its customer. In case of incorporation of products, the right of Hectool will apply, in proportion to their value, on the product into which they are incorporated, either toward the customer, or toward the third party buyer.

Notwithstanding any provision to the contrary, the products shall not be seized, pledged or their property shall not be transferred to a third party as a guarantee.

The previous provisions are without prejudice to the transfer of the risks to the customer as of the delivery of products. The customer undertakes to take all measures deemed suitable to preserve the products under its care, custody and control and in particular to take out adequate insurance cover, it being agreed that this latter could in no way imply any limitation of liability of the customer.

In case of export sale, the customer will have to, if necessary, carry out at his expenses, any formality which would be required, in the country of the products’ delivery, for the enforcement of the present property reserve clause.

•  DESCRIPTION AND SPECIFICATION

Descriptions of the products and services including specifications in catalogues, price lists and publicity brochures only present the general nature of the products and services described. Hectool reserves the right to modify the products and services without prior notice.

•  FORCE MAJEURE

Hectool shall not be liable for any failure to perform any of its obligations where such failure is a result of a force majeure event, in particular but not limited to: natural disasters, storms, floods, frost, fires, supply difficulties or disruptions, strikes or other labour conflict, epidemics, pandemics, communication or traffic channels dysfunction or interruption, regulations of government authorities prohibiting the convertibility or transfer of foreign currencies, the import, export or sale of the products or any delay in connection with cargo security requirements or with obtaining the necessary administrative authorizations in due time.